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Premium Support was created for customers who require a higher level of SLA (Service Level Agreement).

Whenever an engineer thinks ‘how can I do this?, or ‘that’s not working?’ they will always try to figure it out. And if something is broken, the engineer will raise a Support Request ticket via our SupportHub.

We would rather that answer be readily available to help keep the engineer focused on the job at hand and to be as efficient as possible. So, our support team invest time and effort to continually improve the self-service resources available in the SupportHub KnowledgeBase and in the library of Quick Videos and Product Videos

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For some customers, Standard Support is a perfect fit. For others, a faster, more dedicated service is essential. After all, IC engineers are highly valuable resources and anything which helps them get the job done without delays is a sound investment.

Standard SupportPremium Support
Coverage09:17:00 CET Monday – Friday
Service Level Objective24 hours4 hours
SupportHub KnowledgeBase
Online product training
Email support
Prioritised SR resolution
MS Teams & phone support
Virtual screen share with TeamViewer*
Dedicated SupportHub engineer
Customised support
* TeamViewer is a global leader in remote connectivity & support solutions.  EDA Solutions uses their technology to ‘share screens’ to/from customers because it provides enterprise-grade security, works on cross-platforms and has excellent performance

Get in touch

If you would like to discuss Premium Support please drop us a message.