Premium Support was created for customers who require a higher level of SLA (Service Level Agreement).

Whenever an engineer thinks ‘how can I do this?, or ‘that’s not working?’ they will always try to figure it out. And if something is broken, the engineer will raise a Support Request ticket via our SupportHub.

We would rather that answer be readily available to help keep the engineer focused on the job at hand and to be as efficient as possible. So, our support team invest time and effort to continually improve the self-service resources available in the SupportHub KnowledgeBase and in the library of Quick Videos and Product Videos

For some customers, Standard Support is a perfect fit. For others, a faster, more dedicated service is essential. After all, IC engineers are highly valuable resources and anything which helps them get the job done without delays is a sound investment.

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If you would like to discuss Premium Support please drop us a message.