Marketing & Customer Success Associate

About EDA Solutions

EDA Solutions is a dynamic distribution partner for Siemens Digital Industries, providing advanced IC design tools and services to the semiconductor industry. As a small but impactful business, we offer the opportunity to make a real difference to both customers and your career development in a collaborative, growth-oriented environment.

Your Role: Driving Customer Success and Business Growth

This role offers a unique opportunity to build a commercial career while staying connected to cutting-edge technology. You’ll work directly with Europe’s leading semiconductor engineers, helping them solve complex design challenges while developing expertise in customer success, marketing, and business development.

• Wants to leverage their engineering background in a business-focused career
• Enjoys building relationships and solving customer challenges
• Is excited about bridging technical solutions and business outcomes
• Sees themselves growing into sales, marketing or customer success leadership roles

Key Responsibilities

Customer Success & Engagement

• Build and maintain strong customer relationships to ensure they are fully supported and productive with our solutions
• Act as key contact for our Customer Support Management program, identifying needs and working with account managers

Marketing & Communications

• Plan, design, and distribute monthly newsletters and blog content
• Implement digital marketing activities using LinkedIn, Google Ads, Google Analytics
• Coordinate lead-generation programs including webinars, video and content creation
• Support website maintenance and industry conference participation

Sales Support & Lead Management

• Manage the inbound lead lifecycle from inquiry to account manager handoff
• Monitor and track leads in Salesforce, ensuring proper resolution
• Lead nurturing: Engage with prospects to understand requirements and qualify opportunities
• Collaborate with account managers throughout sales cycle

What You Bring

Essential

• Recent degree in electronic engineering or related technical field, ideally with business/marketing coursework
• Clear interest in pursuing a commercial/business career path rather than traditional engineering roles
• Natural ability to communicate technical concepts to both technical and non-technical audiences
• Strong empathy for engineering challenges and ability to speak the language of IC/chip designers
• Excellent phone and interpersonal communication skills
• Self-motivated with strong organizational abilities and eagerness to learn
• Proficient in Microsoft Office

Highly Desirable

• Coursework or additional study in business, marketing, or sales
• Ability to manage multiple priorities and perform effectively under pressure
• Any practical experience in business development, marketing or customer-facing roles
• Understanding of semiconductor/electronics industry challenges and workflows
• Experience with CRM systems (Salesforce or similar), Google Analytics, Google Ads, digital marketing tools and social media platforms

Reporting Structure

You will report directly to the Business Development Director with close collaboration with the Finance Manager. This structure ensures you receive mentorship in both commercial strategy and operational excellence.

What We Offer

• Competitive salary package
• Mentorship program pairing you with senior commercial team members
• Professional skills development for marketing, sales and customer success responsibilities
• Opportunity to attend industry conferences and build your professional network
• Company pension scheme
• 25 days annual leave plus bank holidays
• Flexible working arrangements
• Full-time, permanent position
• Relocation assistance where applicable

Inclusion

EDA Solutions is proud to be an equal opportunities employer. We recruit people from varied backgrounds because it makes our team stronger and we provide an inclusive workplace because growing in partnership is what makes our team great. We do our best to provide fair opportunities to everyone and we want to hear what you need to grow with us.